My dilemma was dispatch even just after verbally telling them exactly what the two company folks like arrive out they maintain sending explain to me they don’t need a company tech in the house the issue is on the line .
August twenty five, 2014 at two:14 pm I happen to be in enterprise for quite some time; even carry out Customer care seminars. Constitution has the WORST customer service put in place of any main enterprise. If you at last obtain a live rep, the chances are It will probably be entire dimwit. Don’t assume a connect with back. In no way comes about! Desire a chuckle…request a “supervisor”. When I at last got by to Company, I had been suggested that a Mr.
November three, 2017 at 4:00 pm I happen to be a consumer of Time Warner Cable/ Spectrum Cable/Charter Communications considering that 1984 and currently I haven't had any POORER Customer care from any Company as I have been getting from this one. It appears that evidently Spectrum has a person policy, and it is always that The shopper is rarely ideal and we received’t do something for them to keep our pricing to a stage that they can pay for.
Have contacted Charter a lot of occasions inquiring to debate our issues with a person who has some clout and has responses, requesting a return connect with from the supervisor given that Everybody we talk with offers us a different reply.
We cancelled the cable support and acquired a estimate for internet only. Immediately after studying our options we named back again to help make the transform And they might not honor the initial estimate they gave us.
*Time Warner customers can keep on to maintain their present packages of expert services, if that’s what they need…”. Foolish me, I took that to mean at a similar Value but my bundle is now not readily available (Regardless that These sweet although not empowered overseas cust ser group during the Philippines assured me all bundle pricing frozen). Not surprisingly, there was no record of my inquiry and once the “no history of chat” brought me for the smug Supervisor in San Diego who dismissively declared that it “didn’t subject” what any one promised, pricing expired and “that’s that”.
For the 2nd occasion, your failure, when localized to our community, was no significantly less pleasurable to us. I again bought to spend a prolonged period of time on my cellphone wanting to get by way of for your customer support only to determine that you simply experienced workforce in the area engaged on the provider strains.
Then every time they do clearly show up, like having your vehicle to your mechanic, for any noise, but after you get on the mechanic, it doesn’t do it for them, or in front of them!
April 28, 2013 at 9:03 pm i referred to as sunday at 7pm and initial obtained a person in audio and online video. advised him my issue. was explained to not his spot. hold on . just after I used to be on maintain for 20 min. before.waited some far more..then this Female came on . silence.im like good day?. she suggests what ..i tell her a pal of mine who is effective for charter instructed me my World-wide-web conn. was way gradual . im speculated to get thirty mg down lo…. he advised me i even have Incorrect modem .so i inform mhe this and she or he is like how is she suppossed to learn what kind of modem i have?. i told her the dude that i just speak to knew what form i had and it wasnt even his dept. so undoubtedly you may convey to., then here arrives the bitchiness . instructed her why am i paying for 30mg, and my modem doesnt even just take it?
I would like my modem and wireless changed with a supported system again and I need refunds/credits with the past 5 months myself and roommate haven’t had responsible or safe support. You should Be happy to check my information for the amount of months. It may are lengthier than five months. It described inside the Constitution Site I discovered this week-conclusion which the substitute plan, for gratis to me started in 2012.
February twenty, 2014 at eleven:52 am WOW……is all I am able to say look at here at this time. I just went in this article to get the Corp. handle as well as CEO’s title and than observed and read Many of the Grievances……..my problem looks like very little when compared to what I've study. I do concur with A good number of on not always acquiring someone who speaks English. Like when I get in touch with my mobile phone supplier. If Charter would retain their customer care entirely in the United states of america, where by it belongs and provides us Us residents the jobs, that might be the right way, but Charter doesn’t believe that.
November 19, 2014 at one:10 pm I am past disgusted with Constitution, In particular the reps they have working for them! Past calendar year I used to be working for an apartment Group and dwelling onsite. We furnished ATT UVerse for our citizens, which I’m a organization believer in. Charter came in and we began providing them also. Considering the fact that we ended up explained to click site to sell Constitution, I figured I couldn’t offer a little something devoid of having it myself. So I switched. Most important Slip-up OF MY Daily life!!! Which by the way, I'm still managing and paying for! This time past year, November 2013, is when this full thing began. I canceled my Constitution below thirty times and below it is Novemeber freaking 2014 and continue to can’t get any person from Charter to aid. I have referred to as and text, texted and known as the reps and their supervisor, and no person will respond and if they did it was oh somebody else will get in touch with or “Candy explained to Mike for getting in touch with you”. And it hardly ever occurred. I had been advised they have been planning to get out our att accounts. I had just designed a payment of $186 like a bill and my cancellation to ATT and Mike reported he would reimburse me which has a Test Which a Verify could be mailed to me. I reinstalled my att uverse and held on to my constitution tools since Mike explained we could switch the check for the tools and staying which i canceled in a lot less than 30 times that I wouldn’t Possess a Invoice.
I’m sorry about the price is not to be waived for it had been your tools. I am able to set within an credit history for some time the online market place was not Performing appropriate.
They have got rewired our household completely, they've adjusted out ALL of our containers, which were non dvr bins, to dvr updates, we experienced no selection but to take the bundled package deal, as which was all they ended up presenting on specials, then following two months of having the 3 bundled solutions @ $thirty.00 ea. They additional the silver up grade, our Monthly bill went up, our commercials amplified from 10 commercials just about every fifteen minutes, to fifteen or more commercials and entry to a few additional channels, nevertheless the commercials, are driving us mad, Why do we really have to pay out more for a rise in comms?